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 FAQ
Q: Can you make a motor with custom specifications?
A: Yes, actually that is what we do most of the time.
Q: What is delivery time of samples?
A: 1~3 weeks.
Q: What is delivery time of mass production?
A: 4~5 weeks.
Q: What is the MOQ (minimum order quantity)?
A: You can find it in the front of the product pages.
Q: Do you have motors in stock?
A: No, we don’t. All motors are made with orders.
Q: How much does a motor cost?
A: Please send us an inquiry and tell us exactly what you are looking for.
Q: Do you have quality control?
A: Yes, we have a professional QC team.
Q: Are you a real factory?
A: Yes, we are.
Q: How to pay you?
A: a) We prefer PayPal transfer for samples and small amount of money. b) Bank transfer for large amount of money. Regular payment terms: 30% deposit, balance before shipment / against shipping documents.
Q: How do you handle shipment?
A: We recommend DHL Express for samples and small quantities. It is very fast, safe and relatively cheap. b) We arrange shipment by sea and by air and go with FOB/CIF/CFR terms for large quantities.
Q: What do you need to know if I need a recommendation on motor?
A: Normally we need to know dimensions, rated voltage, speed at load/no load, torque at load/stall. i.e. a motor with diameter 37mm, 12V, 100rpm and 2Kgf.cm at load.
Q: Can I ask you for help if I know nothing about motor?
A: Yes, our pleasure. We are nice people with big hearts.
Q: Can I call you?
A: Yes, please call the international sales manager. He’s very good at English.
Available on 9:00 a.m. ~ 10:00 p.m. China time
 
Ms Cindy Liao (international sales manager)                     
Tel: +86-755-28066701 ext. 8000
 
Cell Phone: +86-15361516829
 
 
 
Ms Emily Pang (international sales manager)
 
Tel:+86-755-28066701 ext.8033
Cell Phone:+86-13428679302
Email:sale1@dsdmotor.com
Skype:amini.pang
 
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